Zepter International

Return and refund policy, right of withdrawal


You have the right to withdraw within fourteen calendar days without giving a reason this contract. The withdrawal period shall be fourteen days from the date, who have taken final possession goods to buy, or a representative of your third party, other than the carrier or has.

To exercise your right, you have to: Zepter Austria GmbH Linke Wienzeile 170 1060 Wien Tel .: 01 599 48 100 Fax.: 01 599 48 84 Email info@zepter.at send a message by a clear statement (eg by mail letter, fax or email) about your decision to withdraw from this contract, inform. You can sure use the attached model withdrawal form, but which is not required. To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period. Sealed goods which are unsuitable for reasons of health and / or hygiene to return if their seal was removed after delivery, are excluded from the right of withdrawal.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we receive from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have the goods promptly and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract, to Zepter Austria GmbH Linke Wienzeile 170 1060 Wien Tel no .: 01 599 48 100 Fax No .: 01 599 48 84 Email info@zepter.at returned or handed over. The deadline is met if you send the goods before the deadline of a fortnight.

We bear the costs of returning the goods from Austria. You just have to pay for any diminished value of the goods, when this value is due to a loss necessary to ascertain the nature, characteristics and functioning of the goods handling.